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Testimonials : Leadline Services

With Leadline approaching a major sales drive in late 2003, a period of growth was ahead.

As a call centre, people are the biggest asset at Leadline, but also the biggest overhead. Staff retention has always been very high, but the company needed to work harder at ensuring that people would remain in position during a period of growth and change.

During 2003 a Focus Group was set up with the specific objective of developing:

A structured career path
Competitive Pay Scales and Grades
Performance Related Pay/Rewards

The results of this process were presented to the whole company at the end of October 2003, and then Leadline needed to make things happen.

Su Willmott joined Leadline at the end of this process and has been highly instrumental in assisting Lynne Endacott, a newly appointed HR Manager.

Working through a formalised list of objectives, processes and procedures have been implemented to give Leadline a railtrack upon which to base and review all areas of HR. Specifically Su has been able to bring to Leadline a vast amount of broad experience to improve the following areas:

Recruitment
Induction
Staff Handbook
Contracts of Employment
In house training programme evaluation
Appraisal Processes

Employment law changes fast and companies like Leadline need to operate with strict processes and procedures in place. Su has provided the basis of a structure that will be the ongoing platform for Leadline. Clare Cross MD explained: "Bringing in Su Willmott to work as part of our team was an excellent decision. Managing people within the guidelines of employment law can be a scary process for employers. Su continues to be our guide and her advice and support has proved invaluable".

www.leadline.co.uk

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